Enhancing the customer experience while reducing the cost of onboarding 


  • Improve the customer experience while reducing the cost of new customer onboarding during product launch 


  • A bespoke customer engagement program to educate and develop skills for safe and effective use of the medical device 


  • More than 50% reduction in costs of onboarding during insulin pump launch 
  • 60% of patients engaged online and completed digital education program 
  • 80% of patients did not require follow up education and customer support